Designed in Time offers 100% FREE SHIPPING on all orders in the 48 continental States!
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
*Free Shipping only offered in continental U.S.*
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
If Your Item is Damaged in Shipping
If possible, please open and inspect your item immediately after receiving it. If you can clearly tell that the item is damaged (broken glass, broken pieces, scratched surfaces), tell the delivery driver that you would like to refuse the shipment.
If you are not able to open it immediately - you must open and inspect it within 7 days. If the item is damaged please keep all original shipping cartons and packaging materials and contact us immediately. You must contact us within 7 days of receiving your item so that a claim can be filed with the shipping carrier. Damage reports received after 7 days of receipt will not be accepted and you will be responsible for replacing or repairing your item. After the shipping carrier has returned your damaged item and we inspect it, we will send a replacement. If the item is inspected and proven not to be damaged we will not send a replacement item and you will be responsible for the return shipping fees.
If Your Item is Defective
If you think you received a defective item please contact us within 7 days of receiving the item. Most clocks can easily be fixed over the phone with small adjustments. If your item is defective after seven days and before two years it is covered by our two year limited warranty.
How To Return An Item
Your item must be in its original unused condition to be returned. We must receive the item within 15 days of the receipt of your item.
1. Please send us a message to request a refund or exchange.
2. Within 48 hours, if your return request is accepted, we will issue you a return authorization number and the return address.
3. You are responsible for returning the merchandise and making sure it is packed well. We also suggest buying insurance from the carrier to protect against damaged or lost items. We cannot be held responsible if an item is returned damaged. If the item is damaged, the buyer will be responsible for the complete cost of the item and will also be responsible for obtaining reimbursement from the shipping carrier if insurance was purchased.
4. Include in your package a signed letter stating the reason for your return and the original receipt.
5. Once your item is received and inspected we will issue you a credit or exchange your item. If any materials are missing (parts, instruction manuals, etc.), the cost of the missing materials will not be refunded.
6. Please note that we cannot be held liable for return shipping costs and the original shipping charge will not be refunded (even if it was shipped free, we will withhold our actual shipping cost).
1. Some items cannot be returned. Please read the item description carefully or contact us before placing an order if you are unsure.
2. Items that have been used, personalized, or altered will not be accepted for return or exchange.
3. Items that are reported defective after seven days of receiving them These items are covered by our two year limited warranty.
4. Special order items cannot be returned under any circumstances.
Free standard shipping- within continental U.S.