Designed in Time offers 100% FREE SHIPPING on all orders in the 48 continental States!

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

*Free Shipping only offered in continental U.S.*
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at help@designedintime.com

Returns:

If Your Item is Damaged in Shipping
If possible, please open and inspect your item immediately after receiving it.  If you can clearly tell that the item is damaged (broken glass, broken pieces, scratched surfaces), tell the delivery driver that you would like to refuse the shipment.  

If you are not able to open it immediately - you must open and inspect it within 7 days.  If the item is damaged please keep all original shipping cartons and packaging materials and contact us immediately.  You must contact us within 7 days of receiving your item so that a claim can be filed with the shipping carrier.  Damage reports received after 7 days of receipt will not be accepted and you will be responsible for replacing or repairing your item.  After the shipping carrier has returned your damaged item and we inspect it, we will send a replacement.  If the item is inspected and proven not to be damaged we will not send a replacement item and you will be responsible for the return shipping fees. 

If Your Item is Defective
If you think you received a defective item please contact us within 7 days of receiving the item.  Most clocks can easily be fixed over the phone with small adjustments. If your item is defective after seven days and before two years it is covered by our two year limited warranty.

How To Return An Item
Your item must be in its original unused condition to be returned.  We must receive the item within 15 days of the receipt of your item. 

1. Please send us a message to request a refund or exchange.
2. Within 48 hours, if your return request is accepted, we will issue you a return authorization number and the return address.
3. You are responsible for returning the merchandise and making sure it is packed well.  We also suggest buying insurance from the carrier to protect against damaged or lost items.  We cannot be held responsible if an item is returned damaged.  If the item is damaged, the buyer will be responsible for the complete cost of the item and will also be responsible for obtaining reimbursement from the shipping carrier if insurance was purchased.
4. Include in your package a signed letter stating the reason for your return and the original receipt. 
5. Once your item is received and inspected we will issue you a credit or exchange your item.  If any materials are missing (parts, instruction manuals, etc.), the cost of the missing materials will not be refunded.  
6. Please note that we cannot be held liable for return shipping costs and the original shipping charge will not be refunded (even if it was shipped free, we will withhold our actual shipping cost).

Return Exceptions 
1. Some items cannot be returned.  Please read the item description carefully or contact us before placing an order if you are unsure.
2. Items that have been used, personalized, or altered will not be accepted for return or exchange. 
3. Items that are reported defective after seven days of receiving them  These items are covered by our two year limited warranty. 
4. Special order items cannot be returned under any circumstances. 

Free standard shipping- within continental U.S.

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

The following conditions apply to all Price Match Requests:

• The price to be matched must be posted on the website of a manufacturer-authorized US dealer. We cannot match prices offered by Wholesalers, non-US Retailers or Retailers operating from outside of the United States.
• Price matches must be explicitly requested at the time of purchase. We are unable to honor price match requests placed after the transaction has been processed.
• Parts or Accessories do not qualify for this program and cannot be price matched.
• Prices can only be matched for identical items from the same market (Same model number)
• The Items being matched must be in stock at the Authorized US Retailer with the lower price when the price match is requested.
• The price match will be identical to the competitor's offer. Free items will not be included unless they are also part of the competitor's package.
• Additional shipping charges may apply to orders where price matches have been made and the competing website charges shipping.
• Additional charges may apply to orders where price matches have been made and the competing website charges shipping or sales tax
• Designed in Time reserves the right to decline a price match at our discretion

(Warranty A and B) 2 Year Limited Warranty

The case and movement of the clock are warranted to the original purchaser to be free of defects in materials and workmanship under normal usage. All clocks are thoroughly tested by the manufacturer before leaving the factory. The manufacturer will, at its option, repair or replace any clock found to be defective in any of the areas noted above. This warranty is rendered invalid if the item in question was subject to misuse or mishandling, such as dropping off the wall or children pulling on the weights; fire, flood or earthquake; improper maintenance or unauthorized repair. In no event shall the manufacturer’s liability exceed the original cost of the product. If there is an issue in the above-stated areas, the purchaser will contact the place of purchase within 2 years of the original purchase date. The purchaser must show proof of purchase before any warranty work will be considered. Any claims made to the manufacturer that requires shipping is the sole responsibility of the purchaser.

SHIPPING YOUR CLOCK

Please follow the instructions below when shipping your clock. Please be aware that any damage that occurs during shipment of the clock to the manufacturer is not covered under the limited warranty. All clocks must be sent with shipping prepaid. Please include a copy of your receipt, your name, address, phone number, and a description of the problem.

PACKING YOUR CLOCK

1. Raise the weights with the chains, remove the weights and secure the chains directly under the bottom opening of the clock with a wire to keep them from falling into the clock case. Loose chains may easily become entangled within the clock and result in shipping damage.

2. Collect the loose hanging chains into a small bag and secure the bag closed with a rubber band or string. Pack the weights so that they are secure inside the box and will not move during shipping, which would cause damage to the clock.

3. Remove the back of the clock case and secure the bellows closed with a wire clip or a long twisttie. Next, secure the chime coil on the removable back door by inserting a strip of sturdy bond paper to prevent the chime from rattling during shipment.

4. Pack and seal the clock back into its original box exactly as it was packed, including all original packing material.

5. Pack the boxed clock securely into another larger box for shipping. Please use plenty of cushioning material to protect your clock during transit.